Updated Date: Sep 1, 2021
Thank you for the purchase with the Shell energy range of products, if you have any queries on the warranty policy, please contact the Sky Intelligent Customer Service Center via email email@example.com or online inquiry via https://www.skyintelligent.com/support
Warranty Timeline: 12 month
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Sky Intelligent warrants that the products shall be free from defects in material and workmanship, under normal use and conditions, for a period of 1 year from the date of original purchase
Who is Covered?
This warranty extends only to the original consumer purchaser of the product and is not transferable to any subsequent owner of the product, regardless of whether the product transferred ownership during the specified term of the warranty.
Be Aware of Unauthorized Dealers or Sellers.
This warranty does not extend to products purchased from unauthorized dealers or sellers. Sky Intelligent warranty extends only to products purchased from authorized dealers or sellers that are subject to Sky Intelligent’s quality controls and have agreed to follow its quality controls.
If you think you may have purchased your product from an unauthorized seller, please contact our Customer Support via firstname.lastname@example.org.
Sky Intelligent agrees, at our option during the warranty period, to refund or repair any defect in material or workmanship or furnish an equal product in exchange without charge, subject to verification of the defect or malfunction and proof of the date of purchase.
30-Day Money-Back Guarantee for Any Reason
Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in Sky Intelligent warehouse for inspection, the refund process will begin.
Returns must include all accessories
Items must include original packaging
For non-quality related warranty claims, the buyer is responsible for shipping costs
For non-quality related warranty claims, Sky Intelligent refunds the cost of the product itself
Returns may be rejected if items do not meet the above requirements
Refund requests for the 30-day money-back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window.
What’s Not Covered?
If the product has been modified from its original condition;
If the product has not been used in accordance with directions and instructions in the user manual;
To damages or defects caused by accident, abuse, misuse, or improper or inadequate maintenance;
To damages or defects caused by service or repair of the product performed by an unauthorized service provider or by anyone other than Sky Intelligent
To damages or defects occurring during commercial use, rental use, or any use for which the product is not intended;
To damages or defects exceeding the cost of the product.
Shipping costs must be covered by the buyer in the following situations:
Returning products for any reason other than a proven defect
Warranty claims on items taken outside the original country of purchase
Buyer’s accidental returns
Returning personal items
Returning items claimed to have defects but found by Sky Intelligent quality control to be in working condition
Returning defective items in international shipping
Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
When returning items with a prepaid shipping label provided by Sky Intelligent, Sky Intelligent takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, the buyer assumes responsibility for any damage or loss incurred in transit. Sky Intelligent does not provide refunds for items damaged in transit for non-quality related warranty claims.
- Sky Intelligent is authorized to provide all services in connection with the sale and supply, the promotion, and marketing of Shell energy's range of products in the United States and Canada. Shell energy's range of products is manufactured, distributed, or sold by Ten Pao Groups and its affiliates. Ten Pao Int'l is an official LICENSEE of Shell
- All products displayed are the property of the official brand licensee of Shell. All rights reserved.
- Shell and Shell Pecten logo are trademarks of Shell. Used under license.